Requirement:

• Minimum 10 years of experience in IT operations, TechOps, service desk, infrastructure, or enterprise IT, with proven expertise in leading IT support teams and service delivery. Strong hands-on knowledge of ITSM, ticketing systems, endpoint and device management, IAM, and IT asset management, with experience supporting complex, large-scale operational environments.
• Lead end-to-end IT support and workplace technology operations, ensuring reliable, responsive, and seamless technology services across all business and operational functions.
• Own IT service delivery and SLA performance, overseeing incident management, escalations, ticketing, documentation, and continuous improvement of support quality.
• Drive IT service excellence and operational governance, standardizing support processes, controls, and service delivery practices to enhance efficiency and user experience.
• Oversee the full IT asset and endpoint lifecycle, including hardware, software, device management, access provisioning, inventory tracking, and technology refresh programs.
• Partner with Information Security to strengthen access governance, endpoint protection, and secure IT operations while maintaining a balance between security and user productivity.
• Leverage automation, analytics, and knowledge management to streamline support operations, improve reporting, reduce resolution time, and build scalable TechOps capabilities.
• Demonstrates exceptional stakeholder management and people leadership, fostering a strong service-oriented mindset while building high-performing, collaborative teams.
• Excellent in English and Bahasa (both spoken and written). A Bachelor or Master Degree in Computer Science, IT, Information System, Computer Engineering, or related field.