Requirement:

• Minimum of 10 years of proven experience in Human Resource Operations, Employee Services, General Affairs, Facility Management or related field, and at least 5 years in leadership roles manage services and operational teams.
• Demonstrate strong HR operations knowledge to lead HR service strategy, develop and implement employee services, operational strategies, service standards, and service models aligned with business and HR priorities, and ensure consistent service delivery across the employee lifecycle.
• Drive Operational Excellence & Service Quality to establish and monitor SLAs, KPIs, service standards, and performance measures, identifying opportunities to simplify, standardize, and continuously improve HR processes, efficiency, accuracy, and employee experience.
• Oversee HR Operations Governance covering employee administration, payroll, mobility, work permits, facilities, and shared services, ensuring operations are accurate, consistent, compliant with applicable policies and regulations, and supported by effective risk management and controls.
• Manage Employee Services & Operational Issues incorporating employee needs and feedback into service improvements, addressing recurring service gaps, resolving complex employee matters, and escalating critical operational risks or employee-impacting issues when required.
• Lead Cross-Functional & Stakeholder Collaboration by partnering with HRBP, business leaders, and other stakeholders, to direct cross-discipline coordination between Employee Services & Facility and HR Operations to ensure seamless service delivery and deliver strategic planning.
• Manage Vendors & Service Providers to oversee external partners supporting HR operations, ensuring compliance with agreed service standards, performance expectations, contractual requirements, effective vendor, and contract management.
• Drive Governance, Improvement & Organizational Effectiveness to evaluate operational performance and risks, approving improvements within the authorized scope, recommending changes to HR policies, service models, manpower, structure, and resources, and representing Employee Services & Operations in relevant forums.
• Strong leadership, stakeholder management, communication, analytical, and problem-solving skills, with a customer-focused, collaborative, proactive, results-oriented, and high-integrity approach to driving transformation and operational excellence.
• Good in English, both spoken and written. A Bachelor’s or Master’s degree in Human Resources, Management, Law, Business Administration, Engineering, or related field.